FIRSTSIP LLC is committed to providing an excellent shopping experience. If you are not satisfied with your purchase, please review the following refund and return policy to understand the eligibility criteria, processing steps, and relevant regulations.
- 30-Day Return and Refund Policy
You have 30 days from the date of delivery to contact FIRSTSIP LLC to request a return or refund.
To request a return, please contact us at hello@firstsip.shop within the specified timeframe, providing your order number, product details, and the reason for your request.
Please note that submitting a refund request does not guarantee automatic approval. We will review your request based on the condition of the item, this policy, and applicable laws.
- Return Eligibility
To ensure smooth processing, returned items should generally meet the following conditions:
The item has not been misused, damaged, or altered.
The item remains in its original condition as much as possible, including original packaging, accessories, and related attachments.
You can provide the order confirmation email, order number, or other valid proof of purchase.
Certain items may be subject to special return conditions due to hygiene, safety, or other reasonable grounds; however, such restrictions must comply with applicable laws and be communicated to the consumer in advance where appropriate.
If the item has quality issues, was damaged during shipping, was sent incorrectly, or involves other issues for which we are responsible, please contact us promptly so we can assist you.
- How to Request a Refund
To request a return or refund, please follow these steps:
Send us an email.
Include your order number, the product name, and the reason for the refund or return in the email.
If the item is damaged, defective, or incorrect, please attach relevant photos whenever possible.
Wait for a response from our customer service team and follow the provided instructions to complete the process.
Please do not ship the item back to us on your own without prior confirmation. We will inform you of the appropriate return method and address based on the details of your request.
4. Refund Processing Time
Once a return request is approved, we will process the refund based on the specific circumstances.
Refunds are typically issued to the original payment method. We will submit the refund for processing within 5–10 business days of approval; however, the actual time it takes for the funds to appear in your account may vary depending on your bank, credit card issuer, or payment service provider.
If you have not received your refund within a reasonable timeframe, please first contact your bank or payment service provider. If the issue remains unresolved, please contact us at hello@firstsip.shop.
- Return Shipping Costs
For return requests made due to personal reasons, the customer is generally responsible for return shipping costs, unless we state otherwise or applicable law dictates otherwise.
If the product has quality defects, was damaged during transit, was shipped incorrectly, or involves other situations where FIRSTSIP LLC bears liability, we will handle the return shipping costs in accordance with the specific circumstances and applicable law.
Whether original shipping fees and other charges are refunded will be determined based on the reason for the refund, the order details, and applicable law.
- Non-Eligible Returns
To the extent permitted by applicable law, the following situations may not qualify for standard returns or refunds:
Standard return requests made more than 30 days after the product delivery date.
Product damage caused by improper use, accidental damage, or unauthorized modification.
Requests where the purchase record cannot be reasonably verified.
The above restrictions do not apply to refunds, warranties, or other consumer remedies required by applicable law.
- Order Cancellation
If you wish to cancel your order, please contact us at hello@firstsip.shop as soon as possible.
If the order has not yet been processed or shipped, we will do our best to assist with the cancellation. If the order has already been shipped, you may need to request a return in accordance with this policy.
Order cancellations and refunds will be processed based on the actual status of the order and applicable law.
8. Contact Us
If you have any questions regarding refunds, returns, or order cancellations, please contact us via the following methods:
Customer Service Email: hello@firstsip.shop
Company Address: 341 JEFFERSON OAKS DR, RUSTON, LA 71270
Thank you for choosing FIRSTSIP LLC. We are committed to handling every return and refund request in a fair and transparent manner.
