- Information We Collect
When you browse our website, place an order, or purchase products, we may collect personal information necessary to process orders and provide customer service. This includes your name, shipping address, email address, phone number, and other relevant contact details.
We use this information to process and fulfill orders, arrange product delivery, send order notifications, respond to customer inquiries, and maintain website operations and transaction security to the extent permitted by applicable law.
- Payment Security and PCI-DSS Compliance
To ensure the security of your payment information, all payment transactions are processed through secure third-party payment service providers. These providers handle payment information in accordance with their applicable security standards and PCI DSS (Payment Card Industry Data Security Standard) requirements.
FIRSTSIP LLC does not store full credit card numbers or CVV security codes on its own servers. Your payment information is processed in accordance with the security measures and relevant privacy policies of your chosen payment service provider.
- Sharing Information with Third Parties
We share your personal information with relevant third-party service providers—such as payment processors, logistics and delivery providers, and order management providers—only to the extent necessary to provide services and conduct business operations.
This information sharing is intended to facilitate payment processing, order fulfillment, delivery arrangements, customer support, and compliance with applicable legal obligations.
FIRSTSIP LLC does not sell your personal information. We take reasonable measures to protect your personal information in accordance with applicable laws and relevant service arrangements.
- Data Retention
We retain your personal information only for as long as is reasonably necessary to fulfill the purposes described in this Privacy Policy, including the time required to process orders, provide customer service, handle returns or refunds, resolve disputes, maintain transaction records, and comply with applicable laws and regulations.
When personal information is no longer required for the purposes for which it was collected, and is not needed to fulfill legal obligations, resolve disputes, or protect legitimate interests, we will delete, anonymize, or otherwise appropriately dispose of the information in accordance with applicable laws and reasonable data management procedures. Data retention periods may vary depending on the type of information, business needs, and applicable legal requirements.
- Your Privacy Rights
Depending on the applicable laws of the state in which you reside, you may have the right to request access to the personal information we hold about you, to understand how that information is used, or to request the deletion of your personal information.
Where permitted or required by law, certain information may not be immediately deleted due to tax, accounting, transaction record-keeping, dispute resolution, or other legitimate purposes.
We will process your request within the timeframe prescribed by applicable law and, where necessary, verify your identity.
- Contact Us
If you have any questions regarding this Privacy Policy, the collection and use of personal information, or your privacy rights, please contact us.
